HDS FOODS (Referred to as ‘the website’) aims to give you a superb home shopping service. The website is provided to you free of charge for your personal use subject to these Terms and Conditions and our Privacy and Cookies Policy.

We may update these terms and conditions from time to time and will announce such changes via a suitable announcement on the website. The changes will apply to the use of the HDS Foods services and website immediately.

• To place an order on our website you must be over 18 years of age, require delivery in our delivery area and have a credit or debit card acceptable to us in your name.
• You must ensure that the details provided by you on registration or at any time are correct and complete.
• First you register yourself and create a username and password which you must use whenever you shop with us.
• You should inform us any changes to informations you provided us at the time of registration so we can update
• Please keep these in a safe place as you will be responsible for all activities and orders made under your password and username. If you think that someone else may either know or be using your username and password, please contact us immediately.
• We reserve the right to decline a new customer registration or suspend your account at any time and at our sole discretion.

 

Confirmation

Once you have placed an order on the website we will send you an order acknowledgement via email, to the address provided by you during checkout or when you registered your account.

Price & Payments

As prices may change on a daily basis, and the website is updated overnight, prices are therefore a guide only. There may be variations by the time we are due to deliver. When you shop online you will pay the same price. There is a minimum order value, this is displayed on the delivery section of website.

We will debit the price, plus any delivery charges from your debit or credit card prior to delivery. All prices quoted are inclusive of any value added or other tax. We have chosen SagePay for our online payment services.

Cancellation & Changing of orders

You can cancel or amend your order at any time. Due to how our systems work, if you want to add goods to your order and keep the same delivery date you need to let us know before 10pm on the day before your order is due to be delivered . If you want to remove goods from your order or cancel it altogether, it is preferable if you let us know before 5pm on the day before your order is due to be delivered.

Refunds & Returns

If, on delivery , the quality of any of your shopping is not to our usual high standards, we will happily refund the money. You must let us know as soon as possible .You can tell our driver when he makes the delivery . And at the latest within 2 working days after we delivered the goods you can text ,email , phone us, all our contact details are available in our contact us section. If you agree we will replace the product and deliver to you agian subjet to next available delivery date and time agreed by you and hds. Or refund to your satisfaction.

You are responsible for the goods after recieving deleviry and signing the delivery note. You must store the goods in the manner appropriate to the type of goods (e.G. Keep chilled items chilled, frozen item frozen etc.) as we may require them to be returned and they must be returned to us in the same condition as they were delivered to you.

Your right to return an item does not apply to certain goods unless these goods are faulty on delivery.

Perishable Items;

• Recipe books, magazines
• Fresh Foods (meat, chicken, fish, fruit & vegetables)

 

Any item which cannot be resold for health and hygiene reasons once unwrapped. For example medicines, health & beauty products and certain baby products etc.

If you return goods or cancel your order under and we have already debited your card, we will reimburse any sum received from you in respect of such goods by crediting the same card you paid with.

We do our best to ensure the availability of products. But for any reason beyond our reasonable control, we are unable to supply a particular item. We will attempt to deliver substitute brand with similar price or even with higher value brand but we wouldn’t charge you extra. We also reserve the right to substitute it with smaller pack sizes, making up the required quantity, or another brand of similar quality. If the unavailable item(s) represent a major part of your order we can contact you via text, email or in some cases phone you. Other wise we will refund the amount you paid for the item(s) by crediting the same card you paid with. 

 

Mobile Terms of Service

HDS Foods

Last updated: May 6, 2025

The HDS Foods mobile message service (the “Service”) is operated by HDS Foods (“HDS Foods”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to HDS Foods’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of HDS Foods through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with HDS Foods. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to HDSFoods or click the unsubscribe link (where available) in any text message to cancel. You’ll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other HDS Foods mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to HDSFoods or email [email protected].

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.